THE COFFEE CLUB - Chatrium Sathorn - Yan Nawa

Oh.. its my first time seeing kind of rating 4.9 from almost a thousand review and keep me hesitate to rate 5 or 4 stars. Would say that my meal here was so good but I felt the services I received not at the excellent level as other comments. Though its nothing wrong about services but I guess my table is at the front entrance so its quite far from their central counter, difficult to engage with staffs to pay attention to my table when I need them.

This was our First meal in Bangkok, Thailand and had a great experience. Food was Amazing. Our waitress, Por made sure that we’re well taken care of. She was really helpful and kind. Really enjoyed this experience! ~MK

The kitchen manager should be re-trained or fired. Today was a shambles from most of the staff at the store. 1. The manager himself took my order and got it wrong. I ordered a large breakfast with 3 extra items. He delivered small breakfast and my 3 items which mean the extra items I had to eat seperate to my large breakfast ... and they are supposed to be eaten together 2. Baked beans for my breakfast arrived cold. Heard the staff gossip in the back of kitchen that they are supposed to be served cold. REALLY? Never in my life have I been served or serve myself cold baked beans, ridiculous to tell the customer that’s how it supposed to served 3. The bill was wrong (in my favour) which means the owner is loosing money because of his incompetent staff. I would hate to have a share of the business with that guy running the restaurant 4. At checkout we decided to order a lime pie and a donut. We got 1/2 way down the road and I went to eat my donut and it was missing from the take out bag. Absolutely ridiculous, how does he forget 50% of the take out order after less than 30 seconds of taking the order 5. Kitchen manager was noisy at the front desk and gossip to his staff back in the kitchen. This is not a lounge or his home, he should concentrate on his job and serving his customers better so he doesn’t make mistakes. I don’t think he takes this job serious enough. Perhaps if he was unemployed he would understand how to value his time and his customers orders and money spent at the establishment. 6. Tried to pay by credit card at checkout but the manager couldn’t get the machine working. If he knew it doesn’t work why did I stand at the counter with him for 10 mins as he tried to make it work. Why wasn’t he on the phone before a customer came to checkout trying to solve the issue or why doesn’t he say the machine isn’t currently working when the customer comes to checkout. His complete lack of professionalism and attitude tells me he doesn’t want to be there ... so someone please just fire him! Below is my review from 4 months ago that I edited today, The previous serving staff and manager was good. The new staff are incompetent: “Good selection of food, fast and tasty ... best of all dog friendly restaurant (Sit outside of course). They bring my dog water in cute bowl also and not afraid which is good... 90% of places we go that are “dog friendly” the staff are scared of large breed dogs.”

The Coffee Club is a nice cafe franchise with many branches around Bangkok. They offer western style breakfast/brunch dishes, coffee, drinks, as well as some Thai dishes. I thought the food was tasty, but is relatively expensive (300-400 per dish, which in Bangkok is almost fine dining). The coffee tastes great and the service was friendly, although I felt I was being upsold on different things and it was over the top.

Cozy place, friendly waiter. My coffee fell and they gave me the new one. Thank you ???

I waited for 20 mins for my take-away drink just to found out they forgot my order. Then I waited for another 5 mins to get my drink that’s a wrong size. (I ordered medium size but got a small size). Then, I’ve to wait for another 5 mins to get my change because the cashier box couldn’t be opened. Wasted half a hour just for a cup of coffee.

Welcome drink, free tea and coffee. They are serving alcohol here too. Don't order cocktail, so bad taste. Coffee is excellent

Professional and welcoming manager. Convenient parking spaces, loved the area arrangement of the shop, great place to meet up with friends and certainly great coffee! Dirty coffee is on the menu and craving for whipped cream~ ? We did get a free welcome drink for downloading the new Coffee Club application from Minor Group. Will definitely revisit this place for sure.